Privacy Policy

Last Updated: August 2026

Who We Are

Financial Freedom Solutoins LLC operates Blue Horizon Retreats and provides booking and guest-support services for Lagoon Retreat Tampa and Lagoon Retreat Lavallette. This Privacy Policy applies to staybluehorizon.com, lavallettestay.com, our direct-booking services, and related guest communications.

Information We Collect

We collect personal information directly from you when you make a reservation, submit an inquiry, or interact with our websites and services. Depending on your interactions with us, this information may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Reservation & Stay Details: Booking dates, guest count, names of accompanying guests, special requests, and stay preferences.
• Communications: Inquiries, messaging history, guest feedback, and customer support requests.
• Verification Details: Identity or age-verification information when required to confirm rental eligibility.
• Payment & Transaction Data: Billing details and payment records. Complete payment card numbers are processed directly by securely encrypted third-party payment processors and are not stored on our systems.
• Technical & Usage Information: Automatically collected website data including IP address, browser type, device information, pages viewed, referral source, and cookie data.

How We Use Information

We use the personal information we collect for business operations, including to:

• Process, confirm, and manage your reservation.
• Send pre-arrival, in-stay, and post-stay communications and instructions.
• Verify rental eligibility and enforce our rental agreements and house rules.
• Provide guest support and fulfill requested services during your stay.
• Maintain property security, prevent fraudulent transactions, and protect safety.
• Improve our websites, booking functionality, and overall guest experience.
• Maintain business, financial, tax, and legal compliance records.
• Send promotional communications or updates where permitted (you may opt out at any time).

How We Share Information

We do not sell or rent your personal information to third parties.

We may share information as reasonably necessary with trusted vendors and service providers supporting our reservation or property operations, including:

• Property management platforms (e.g., OwnerRez) and third-party booking channels.
• Payment processors and secure merchant services.
• Guest communication and messaging tools.
• Local property managers, housekeepers, maintenance technicians, and service contractors.

Additionally, we may disclose information if required by law, court order, or government regulation, or when reasonably necessary to prevent fraud, protect safety, enforce our agreements, or exercise legal rights.

Cookies and Website Technology

Our websites and integrated software service providers use cookies, web beacons, and similar tracking technologies to ensure essential site functionality, enhance site navigation, maintain security, and analyze web traffic. You can adjust your web browser settings to refuse or limit cookies; however, disabling certain cookies may cause some features of our booking websites to function improperly.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill reservations, provide guest support, complete accounting and tax obligations, resolve disputes, prevent security incidents, and satisfy applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet or digital storage system can be guaranteed to be 100% secure, and we cannot promise absolute security.

Your Choices

You may request updates or corrections to your personal contact information or opt out of receiving promotional emails by contacting us. Please note that transactional messages—such as reservation confirmations, check-in instructions, payment receipts, and critical safety notices—are necessary to administer your booking and cannot be opted out of while a reservation is active or pending.

Children’s Privacy

Our websites and booking services are intended solely for adults over the age required to enter into a binding rental agreement. We do not knowingly solicit or collect personal information directly from children.

Third-Party Websites and Services

Our websites and booking process may link to third-party services, such as payment gateways, online travel agencies, and local attraction websites. These external platforms maintain their own independent privacy policies and data practices. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or operational requirements. Any revisions will be posted on this page with an updated "Last Updated" date at the top.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Email: stayatlagoonretreat@gmail.com